In recent years, the quality of furniture has gradually become a hot spot for consumers' complaints, and the scope of complaints has not only been limited to the old problem of excessive formaldehyde. Nowadays, quality furniture problems are emerging in the market, and products are deformed, collapsed, peeled, cracked, shrunk, faded, opened, and structured. Loose and so on, the vast number of consumers have a deep crisis of trust in furniture products.
[Old problem] Formaldehyde is too difficult to remove environmentally friendly furniture is not environmentally friendly
At present, consumers are most concerned about environmental protection indicators such as formaldehyde, whether they are buying furniture or interior decoration. Furniture environmental indicators have become the most concerned issue for consumers to buy furniture. Consumer Mr. Li spent 120,000 to buy a set of solid wood furniture, but when he moved to his new home, he found that there was a strong smell of formaldehyde in the house. Mr. Li said that the new house has been renovated for more than 2 years. There was no such smell before the furniture came in. He felt that the family had problems. Therefore, he commissioned the Suzhou Environmental Monitoring Center to do indoor air testing. The result was a shock to Mr. Li: the formaldehyde concentration bedroom was over 0.7 times, and the study was toluene and xylene, exceeding 0.7 and 0.25. â€
At the same time, environmental protection has become the preferred selling point and magic weapon for furniture merchants. The reporter visited a number of brand furniture stores. Many brands have slogans such as “the lowest amount of formaldehyde emissionâ€, and the staff in the store also use “environmental protection, healthâ€, etc. Advertise quality and promote products. But in fact, whether or not they are truly environmentally friendly is only known to them. Nowadays, the market competition is too fierce. Many merchants are driven by interests, and they have to do something that may not be conscience. The reliability of the certifications that the merchants have come up with is not high. Some people even disclose that the certificates can be bought!
Solid wood is not solid high-priced solid wood furniture for half a month to "peel"
Mr. Bi, who had just returned from Brazil, bought a new house of nearly 200 square meters, and then searched for relevant information on the Internet to customize a set of 440,000 high-grade ash furniture, including 14 doors and beds. Window frames, wardrobes, stairs, etc. Before the contract was signed, Mr. Bi deliberately emphasized with the manufacturer that all furniture must be made of ash pure solid wood materials. However, these high-end furniture can only enter the door for half a month, and there are different degrees of peeling and deformation.
In Mr. Bi’s new house, the reporter noticed that the wooden window frames on the skylights appeared peeling in many places, and they would fall off with a light touch. The broken window frames have been deformed and it is easy to see the stitching. Almost all of the door frames and window frames have been glued, with a layer of veneer, and some even filled with some foam. "At the time, the material I requested was pure solid wood, but now it has become a splicing wood." The reporter saw on the contract provided by Mr. Bi that the material of the furniture indicated on the contract was ash. Mr. Bi suspected that the manufacturer had fraud and had fraudulent behavior against consumers.
[New problem] Customized furniture goods are not in line with the actual design and the design effect does not match
In August of this year, Mr. Chen customized a whole cabinet in a mobile door store in Qiaoxia Town. After measuring the size of the shop and the agreed styles, Mr. Chen signed the contract and prepaid a deposit of 1,000 yuan. One month later, when the store received the payment and sent the finished cabinet to the installation, Mr. Chen took out the ruler and found that the length of the cabinet changed from the original 300cm to 260cm, and the store overcharged more than 200 yuan. . "As a result, the original range hood can not be installed." Mr. Chen asked the store to redo according to the size of the design, but was rejected by the owner on the grounds that the order could not be resold.
Mr. Chen complained to the industry and commerce department. After the bridge, the industrial and commercial institutes learned that the size of the cabinets really differed greatly from the original design drawings. After mediation, the store finally refunded Mr. Chen’s overcharged material fee of 200 yuan and compensated Mr. Chen for the loss of 600 yuan, totaling 800 yuan.
The size is not the same, the other side of the design is not the same as a reality, Mr. Ren told reporters: "I am going to get married next year, listened to the advice of my colleagues, and the fiancee chose a custom wardrobe, cabinets and other furniture. At that time, the factory gave me I produced a rendering, and brought the color model block to let us choose the color. I and my fiancee are very satisfied. It can be found after the furniture is assembled, the effect picture and the color of the small area color and the actual furniture large area painting color. The effect has a large color difference, which affects the overall decoration effect. After mediation, the merchant gave me some economic compensation. Because it is custom furniture, I also recognized the payment of the business. However, looking at the furniture and the room decoration style is not uniform, my heart Always awkward."
Why are the old and new problems coming one after another?
It is understood that furniture has become one of the most complaint-prone industries in recent years. What is the reason for the frequent occurrence of quality problems in household products?
The most important reason is the competition of furniture companies. The competition forces enterprises to solve them through various methods, and the quality of furniture products has shrunk while controlling costs. Even some extremely irresponsible companies use some non-environmental materials in the production process in order to pursue the interests of the company, so that the inferior products are still circulating in the market, causing great harm to consumers and hindering the development of the industry. .
Strengthening corporate social responsibility is imperative. In particular, as a "boss", people must understand: What kind of responsibilities and obligations should be assumed to the state and society as a social individual? If capital determines that a company is bigger and stronger, then the entrepreneur’s sense of social responsibility is strong, It is not only related to the sustainable development of the company itself, but also closely related to the sustainable development of the national economy, environment and society. At a level, it is not only unethical to lack a good faith, but also to rely on environmental damage and harm to consumers' interests to expand at a low cost. Such development is also difficult to sustain.
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