"Weighing the heart" becomes "noisy" Buying custom furniture Remember to pay attention
Just as custom clothes can be tailored, many people customize furniture according to their own preferences when decorating new homes, and custom furniture is therefore popular in the home market. The advantages of the "determined" furniture are outstanding, but the custom furniture is not perfect, it also has some problems, accidentally changed from "satisfaction" to "noisy", so whether the consumer is before or after customization, Keep your eyes open.
Custom furniture blush, but troubles a bunch of custom furniture is mainly concentrated in the overall wardrobe, cabinets, walk-in closet, wall-mounted wardrobe and other functional products. Because it can achieve differentiated production, it greatly satisfies the individualized needs of consumers. Customized furniture gradually surpasses finished furniture and quickly becomes popular in the home building materials industry. It is predicted in the industry that custom furniture accounts for only 10% of the home market in 2012, but it may become the next growth point in the home building industry. The custom-made furniture that “has a very strong momentum†relies on “fixing†and is stable, but it also falls because of “fixingâ€. There are more and more custom furniture on the market, but there are more and more problems. Because the designer's lack of level, the physical and effect maps are far apart, the delivery is not long, the installation is not in place, and the return of the package does not make the consumer discouraged from custom furniture.
â— Case 1. After purchasing a custom closet, a consumer installed the product and found that the actual size was inconsistent with the contract. After three coordination with the furniture company, the furniture company admitted that it was not produced according to the contract during the processing. So the furniture company re-adjusted the height of the door, but after many adjustments, the wardrobe was not as new as when it was just bought back. The consumer said that he was very helpless and felt that it would be more appropriate to choose the finished product next time. 2. Another consumer recently customized the cabinet door, but found that it did not match the order, so he found a business to discuss, but the "big shrimp" consumers found that they did not write with the merchant before. contract. Even if the two sides hold each other, but the consumer said nothing, the final business will not be returned, can only "recognize", and spend more money to re-customize. 3. Another consumer said that in June this year, the customized home was paid in advance for the full amount, but the store was “playing the skinâ€. Until November, the consumers were still perfunctory and said that the goods had not arrived yet. Be patient and so on. Consumers feel that it has not been a drag on a long-term basis, and they want to unsubscribe and buy a new store. However, the merchants have been reluctant to return the money to the consumers, so that the consumers are "difficult to sit". 4. In addition, another consumer customized a TV cabinet in October this year, but found that the front and side of the cabinet have two long scratches. Unexpectedly, the newly bought furniture was damaged at once, and the consumer had to find a merchant to change one. But the process of changing is very difficult. After the soft-hardening of the bubble, the merchant finally reluctantly promised to change one. But the most resentful thing is that the TV cabinet is not expensive, and it costs a 300 yuan replacement fee. The merchant refutes: the return has difficulty, the second sale is not easy for the merchants to express the problem of custom furniture, custom furniture is not intended to change for consumers, but if you return the custom furniture, it is not much use. Because custom furniture is tailored to the specific needs of consumers, some consumers like this one, others may not like it, even if they sell it again, it is not easy to sell. Therefore, if there is a need to retreat, I would rather say that the maintenance should be carried out first. If it can be repaired, it will be “everything is fineâ€; if it is not repaired, it will be “flattened†according to the contract. As a business, it is also necessary to consider the big losses caused by the "second sale". If there are clear legal provisions, it is also a feasible way to protect the interests of both consumers and businesses. Consumer voice: Unreasonable and unreasonable. Many consumers said that it is unreasonable for merchants to do this. Merchants through the "drilling legal loopholes", without the explicit provisions, will not be returned. But in fact, as consumers, more or less are some basic knowledge. In the "Consumer Protection Law", it is clearly stipulated that if there is any quality problem in the product during the three-package period, the merchant is obliged to perform the duties of repair, replacement, and return. Of course, consumers also said that when customizing furniture, it is necessary to listen more and read more, including the details of the materials, colors and sizes of the furniture. In addition, consumers also agree that it is especially important to choose a reputable and quality-assured merchant. After all, the consequences of coveting a small price may encounter the problem of “not retreatingâ€. TIPS: There are methods before and after customization. â— Avoid post-controversy disputes before customization. Customized furniture should pay attention to the importance of contracts before customizing furniture. Most people will have a clear statement when signing a contract when customizing furniture: custom furniture, no refund. Even some brand manufacturers will require consumers to pay more than 50% of the purchase price in advance. Therefore, when signing the contract, it is necessary to specify the contents of the customized furniture in detail, including not only the plates and areas used for customization, but also information such as size, material, price, approximate delivery time, and whether it can be returned or exchanged. If you really encounter a situation where the goods are not right, there are contracts to protect your rights.
â— Be careful after customization. The three key points for acceptance are to avoid the “no refund or changeâ€, and the acceptance is particularly important. A look at the appearance: When inspecting the goods, we must first check the quality of the furniture. The focus should be on the surface of the paint film is smooth; secondly, whether the decorative panel has color difference, the pattern is consistent; etc. Finally, check whether the surface of the wood-based panel is smooth, whether there is any degumming and other details. Second, look at the structure: pay attention to check whether the structure of the furniture is reasonable, and whether the frame is firm or not. An easy way is to gently push the furniture by hand. If there is obvious swaying or squeaking sound, then 80% is not solid. Third, look at the combination part: Evaluate whether the furniture work is meticulous, as can be seen from the combination. For example, each connection point covers whether the connection points of horizontal, vertical, etc. are close together without gaps. If it is a wardrobe, consider whether the drawer and the door can be opened and closed flexibly; the glass door should consider whether there are scratches or collapses.
Custom furniture blush, but troubles a bunch of custom furniture is mainly concentrated in the overall wardrobe, cabinets, walk-in closet, wall-mounted wardrobe and other functional products. Because it can achieve differentiated production, it greatly satisfies the individualized needs of consumers. Customized furniture gradually surpasses finished furniture and quickly becomes popular in the home building materials industry. It is predicted in the industry that custom furniture accounts for only 10% of the home market in 2012, but it may become the next growth point in the home building industry. The custom-made furniture that “has a very strong momentum†relies on “fixing†and is stable, but it also falls because of “fixingâ€. There are more and more custom furniture on the market, but there are more and more problems. Because the designer's lack of level, the physical and effect maps are far apart, the delivery is not long, the installation is not in place, and the return of the package does not make the consumer discouraged from custom furniture.
â— Case 1. After purchasing a custom closet, a consumer installed the product and found that the actual size was inconsistent with the contract. After three coordination with the furniture company, the furniture company admitted that it was not produced according to the contract during the processing. So the furniture company re-adjusted the height of the door, but after many adjustments, the wardrobe was not as new as when it was just bought back. The consumer said that he was very helpless and felt that it would be more appropriate to choose the finished product next time. 2. Another consumer recently customized the cabinet door, but found that it did not match the order, so he found a business to discuss, but the "big shrimp" consumers found that they did not write with the merchant before. contract. Even if the two sides hold each other, but the consumer said nothing, the final business will not be returned, can only "recognize", and spend more money to re-customize. 3. Another consumer said that in June this year, the customized home was paid in advance for the full amount, but the store was “playing the skinâ€. Until November, the consumers were still perfunctory and said that the goods had not arrived yet. Be patient and so on. Consumers feel that it has not been a drag on a long-term basis, and they want to unsubscribe and buy a new store. However, the merchants have been reluctant to return the money to the consumers, so that the consumers are "difficult to sit". 4. In addition, another consumer customized a TV cabinet in October this year, but found that the front and side of the cabinet have two long scratches. Unexpectedly, the newly bought furniture was damaged at once, and the consumer had to find a merchant to change one. But the process of changing is very difficult. After the soft-hardening of the bubble, the merchant finally reluctantly promised to change one. But the most resentful thing is that the TV cabinet is not expensive, and it costs a 300 yuan replacement fee. The merchant refutes: the return has difficulty, the second sale is not easy for the merchants to express the problem of custom furniture, custom furniture is not intended to change for consumers, but if you return the custom furniture, it is not much use. Because custom furniture is tailored to the specific needs of consumers, some consumers like this one, others may not like it, even if they sell it again, it is not easy to sell. Therefore, if there is a need to retreat, I would rather say that the maintenance should be carried out first. If it can be repaired, it will be “everything is fineâ€; if it is not repaired, it will be “flattened†according to the contract. As a business, it is also necessary to consider the big losses caused by the "second sale". If there are clear legal provisions, it is also a feasible way to protect the interests of both consumers and businesses. Consumer voice: Unreasonable and unreasonable. Many consumers said that it is unreasonable for merchants to do this. Merchants through the "drilling legal loopholes", without the explicit provisions, will not be returned. But in fact, as consumers, more or less are some basic knowledge. In the "Consumer Protection Law", it is clearly stipulated that if there is any quality problem in the product during the three-package period, the merchant is obliged to perform the duties of repair, replacement, and return. Of course, consumers also said that when customizing furniture, it is necessary to listen more and read more, including the details of the materials, colors and sizes of the furniture. In addition, consumers also agree that it is especially important to choose a reputable and quality-assured merchant. After all, the consequences of coveting a small price may encounter the problem of “not retreatingâ€. TIPS: There are methods before and after customization. â— Avoid post-controversy disputes before customization. Customized furniture should pay attention to the importance of contracts before customizing furniture. Most people will have a clear statement when signing a contract when customizing furniture: custom furniture, no refund. Even some brand manufacturers will require consumers to pay more than 50% of the purchase price in advance. Therefore, when signing the contract, it is necessary to specify the contents of the customized furniture in detail, including not only the plates and areas used for customization, but also information such as size, material, price, approximate delivery time, and whether it can be returned or exchanged. If you really encounter a situation where the goods are not right, there are contracts to protect your rights.
â— Be careful after customization. The three key points for acceptance are to avoid the “no refund or changeâ€, and the acceptance is particularly important. A look at the appearance: When inspecting the goods, we must first check the quality of the furniture. The focus should be on the surface of the paint film is smooth; secondly, whether the decorative panel has color difference, the pattern is consistent; etc. Finally, check whether the surface of the wood-based panel is smooth, whether there is any degumming and other details. Second, look at the structure: pay attention to check whether the structure of the furniture is reasonable, and whether the frame is firm or not. An easy way is to gently push the furniture by hand. If there is obvious swaying or squeaking sound, then 80% is not solid. Third, look at the combination part: Evaluate whether the furniture work is meticulous, as can be seen from the combination. For example, each connection point covers whether the connection points of horizontal, vertical, etc. are close together without gaps. If it is a wardrobe, consider whether the drawer and the door can be opened and closed flexibly; the glass door should consider whether there are scratches or collapses.
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