Color difference, inconsistency between the actual materials used in the product and the raw materials are the most common problems that consumers encounter during the installation of the floor. On the market, all kinds of floors with different prices have dazzled consumers. According to the statistics of complaints on home building materials accepted by the industry and commerce department, the dispute of floor color difference has become a new hot spot for complaints. Since there is no national standard for floor chromatic aberration, merchants often shirk responsibility based on floor materials or production processes. In order to protect the legitimate rights and interests of consumers, yesterday, the industry and commerce department issued a "12315" consumer warning: flooring purchases need to prevent chromatic aberration disputes, and remind consumers to pay attention to the purchase of flooring.
At present, Xihu Road and Guangyi Road are relatively concentrated areas in the building materials market. According to the Chong'an Industrial and Commercial Branch Bureau, the number of home building materials complaints is showing a rapid growth trend, among which floor chromatic aberration has become a new hot spot for complaints. According to statistics, a total of 124 cases were accepted last year, accounting for 13% of the total.
In January this year, consumer Gong complained through “12315†that there was a significant color difference between the color of the floor he saw in the store and the color of the floor sent by the installer. To avoid, consumers are dissatisfied and can change to other floors of the same price or supplement the price difference to buy floors of other grades. However, Gong believed that the merchant had fraudulent behavior, and asked the merchant to return the goods and compensate the loss caused by the delay in the decoration period. In the end, after several communications and mediation by the industrial and commercial staff, the merchant is responsible for replacing a slightly higher-grade floor without charging the price difference.
"Color difference refers to the fact that the color tone is dark or light in a whole piece of ground after laying, rather than the phenomenon that the color is different on the same wooden board." The person in charge of the Municipal Building Materials Association said that the solid wood floor is made of natural logs. There is a color difference between the roots and branches of the tree, the sunny side and the back side, so the color difference of the solid wood floor itself is inevitable. In addition, at present, the country does not have requirements and standards for color difference on the floor, and due to factors such as materials or technical processes, it is difficult to identify the color difference problem as a product quality problem. In particular, some floor manufacturers will sell some inferior floors with insect eyes and cracks as good floors. In order to cover the defects, the floors are painted dark in paint, and then the new wood grain is processed with a computer to make the floor look. No color difference.
The industry and commerce department said that according to the relevant provisions of the Consumer Rights Protection Law, in the case where the consumer specifies a specific color floor, if the floor provided by the merchant has a color difference and the consumer is not notified, then the merchant ’s behavior violates the consumer ’s “information†Rights â€, if it causes property losses to consumers, it shall bear civil liability in the form of replacement, return of goods, compensation for losses, etc. in accordance with the requirements of consumers. If the substandard charge is intentionally used in the name of color difference, it constitutes fraud, and consumers have the right to request additional compensation for their losses.
"When choosing a floor, don't think that a unified color is a good floor. In fact, it seems that the floor with a small color difference and a uniform color is likely to be stupid." The person in charge of industry and commerce said that consumers should choose the floor brand and model when purchasing and installing the floor. , The batch is agreed with the merchant, try to ensure that the merchant provides the same model and the same batch of floor in sufficient quantity to avoid obvious color difference. When signing the contract, pay attention to the overlord clauses such as "the floor is paved and not responsible", which can be used by the merchants. You can fix the evidence by taking pictures and keeping samples to prevent disputes.
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