The water heater drops and the ground overtime appliances must be checked regularly.

Recently, the electric water heater installed on the bathroom wall by Ms. Tu, Nanchang City, Jiangxi Province suddenly fell off, not only the water heater broke, but also the squatting device was broken. Afterwards, Ms. Tu complained to the Consumers Association of Donghu District, Nanchang City. However, the coordination check found that the electric water heaters used by consumers have exceeded the service life and have not been regularly inspected, resulting in accidents. The Consumers Association of Donghu District of Nanchang reminds consumers that household appliances have a limited life limit and consumers must check regularly.

Electric water heater dropped

In November 2005, Ms. Tu spent 1,299 yuan to purchase an Ariston electric water heater, which was used for 6 years. In November 2011, Ms. Tu was preparing to move. She found the staff responsible for the installation of Ariston Company according to the telephone number in the warranty manual, asking the other party to come to the door to transfer the electric water heater to the new house. On November 18 of the same year, Ariston's after-sales staff installed the electric water heater in the bathroom of its new house in accordance with Ms. Tu's request. To this end, Ms. Tu paid a 150 yuan installation fee, a 100 yuan heating rod replacement fee and a 80 yuan pipe fee, totaling 330 yuan.

The electric water heater after the transfer has been in normal use until October 3, 2015. On the afternoon of the same day, Ms. Tu and her lover were resting at home. Suddenly, a loud bang from the bathroom came out of the bathroom, and Ms. Tu and the couple rushed to the bathroom to check. It was discovered that the electric water heater originally installed on the wall fell on the squatting pan, not only the electric water heater fell, but also the squatting pan was broken.

The shocked Ms. Tu quickly called Ariston's after-sales service phone to reflect the relevant situation, and the other party also promised to arrange a staff on-site investigation as soon as possible. A few days later, the company's staff responsible for the after-sales service in Nanchang area took photos and obtained evidence, saying that the situation would be reported to the company, so that Ms. Tu waited for the news. After a few days, Ms. Tu has not waited for the other party's phone. When I called again, the other party told her on the phone that the broken electric water heater had nothing to do with the company, and the staff who installed the electric water heater at that time had resigned, so Ms. Tu could only solve the matter by herself. “Why does the electric water heater suddenly fall down? Is it a problem with the installation or other reasons?” Recently, Ms. Tu complained to the Consumers Association of Donghu District, Nanchang City.

Long service life

Yao Hongzhen, secretary-general of the Consumers Association of Donghu District, Nanchang City, told the reporter that after receiving the complaint, the Donghu District Consumers Association contacted Mr. Ma, the after-sales manager of Ariston Nanchang, for the first time, but the other party insisted that the accident had nothing to do with the company. Therefore, she decided to go to the Tujia home to conduct a real investigation, and then contact the factory to coordinate the solution.

After the reporter and Yao Hongzhen came to Ms. Tu’s home, they saw that the electric water heater shell that had fallen off had been severely deformed, and the electric water heater that was dropped by the squatting pan was broken. Recalling the scene at the time, Ms. Tu still had a lingering fear. "Fortunately, there was no such thing as a person. However, the electric water heater broke down and could not be washed now; the squatting pan was broken and it was very inconvenient to go to the toilet."

Subsequently, Yao Hongzhen contacted Mr. Wan who installed the water heater at the time of Ms. Tu. After Mr. Wan came to the door, he explained that Ms. Tu’s electric water heater was installed by herself, but she left Ariston a few years ago, and he can’t solve the problem now. "How can the electric water heater fall?" The reporter asked. Mr. Wan replied that under normal circumstances, the electric water heater will not fall after installation, unless it is “cutting and cutting materials” during installation, or it is used for too long.

Mr. Wan’s explanation reminded everyone present. Because Ms. Tu is an electric water heater purchased in 2005, it has been used for 10 years, exceeding the 8-year service time limit set by the national standard for electric water heaters. It is not a cause for accidental fall. Ms. Tu also admits that the use of electric water heaters has never required maintenance personnel to come to the door for so long. According to this, Yao Hongzhen believes that Ms. Tu needs to bear the main responsibility for this accident.

Home appliances must be regularly repaired

The reporter interviewed Dong Bin, a lawyer from Jiangxi Yuzhang Law Firm. Dong Bin told the reporter that the "Technical Specifications for Disassembly and Repair of Household Water Storage Electric Water Heaters" clearly stipulated the quality assurance period for installation and maintenance. For example, the installation of the new machine, according to the quality requirements of the installation surface, the shelf life should be no less than 3 years; re-installation needs to consider the comprehensive quality of the installed product quality, the quality of the mounting surface and the quality of the accessories for the installation, the shelf life should not be less than 3 Months. In this case, the consumer has used the electric water heater after the transfer has reached 5 years, far exceeding the 3-month shelf life specified in the Code. Also, the water heater is used for too long. As far as the current situation is concerned, it is difficult for consumers to find strong evidence to prove that there is a mistake in the installation of the electric water heater, and they can only bear the responsibility.

Yao Hongzhen reminds consumers that any household appliances have a long service life and should not be "overdue service." For household appliances with a service life of more than half, it is best to ask maintenance personnel to go to the door for maintenance on a regular basis to prevent accidents. Specific to electric water heaters, consumers should pay attention to the following points when choosing and using.

1. Purchase regular brands, professional installation. To purchase regular water heaters in regulated, large-scale shopping malls or electrical stores, install or debug them by professional manufacturers or merchants, and do not install them privately.

2. Before installation, check the residential electricity environment. The household power supply system must have a reliable leakage protection device, and the power supply of the water heater should have a reliable grounding wire.

3. Regularly check whether the leakage protection device at home is working properly and the ground wire is grounded and other electrical safety tests.

4. Consumers should use the electric water heater correctly according to the instructions, and the machine parts cannot be modified. In case of machine failure, you should contact the manufacturer or the professional maintenance personnel immediately, and you cannot disassemble or repair it yourself.

5. No time limit is used. After the product has reached a safe service life, it must be replaced actively; if you continue to use it, you must regularly ask the professional to come to the door for maintenance and inspection to ensure safe use. Author: Zhang Qin

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